Would she give a partial refund and you keep the doll? I bought our Molly on ebay and they said she was just fine but her hair had been cut and she had a few marks that won't come off. Since we were sending Molly to the hospital for a new head I informed the ebayer the cost we were going to half to pay. She at least gave me a half refund on the total ebay cost. If you like the doll you might want to try just my opinion.